Can't sign in?
You sign in to theprototype with GitHub or Google. There is no password to reset.
First, try these
- Sign in with the other provider, if you linked both.
- If GitHub or Google itself locked you out, recover that account first with them. We can't do that for you.
- Allow pop-ups for theprototype.app: the sign-in window opens as one.
- Still seeing an empty account? You may have used a login with a different email, which makes a separate account. Sign out and try the other one.
You don't need an account for most of the app. You can keep building and join sessions while this gets sorted out.
Don't get locked out
While you're signed in, open Settings ▸ Account ▸ Sign-in methods (or Manage beside Account in your profile menu) and link your second provider. Either one then opens the same account, so losing one doesn't lose your scenes. If both already use the same email address, signing in with the other one links it for you.
Ask us
Email [email protected]. A person reads it, so it can take a few days. Please include:
- the email address and provider you used to sign in, from that address if you still can;
- your community handle, if you have one;
- the title of a scene, save or room in the account, and roughly when you last signed in;
- what you see when you try.
Never send a password or a sign-in code. We will never ask for one.
What we can and can't do
- We can check that what you tell us matches the account, and link a new login to it once we are satisfied that you own it.
- We can't see your GitHub or Google account, change its email, or get you back into it.
- We may say no. If we can't tell that the account is yours, we won't hand it over: that protects your account from someone else writing the same email.